Privacy Policy

Effective Date: 20 November 2025

Last Updated: November 2025

Introduction

Welcome to Story House Productions (“we,” “us,” or “our”). We operate the website https://storyhousenamibia.com/ and provide influencer marketing, digital media design, video production, and social media services. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Subscribe to our newsletter
• Request a quote or consultation
• Engage with us for marketing or production services
• Communicate with us via email, phone, or social media
• Participate in competitions or promotions

This information may include:

• Name and contact information (email address, phone number, physical address)
• Company name and business information
• Project details and service requirements
• Payment and billing information (when applicable)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers
• Cookies and similar tracking technologies

Social Media Information

If you interact with us through social media platforms, we may receive information from those platforms in accordance with their privacy policies. This may include your username, profile information, and any content you share with us.

How We Use Your Information

We use the collected information for various purposes, including:

• Service Delivery: To provide, maintain, and deliver our influencer marketing, video production, and digital media services
• Communication: To respond to your inquiries, send service-related notifications, and provide customer support
• Marketing: To send you newsletters, promotional materials, and information about our services (with your consent where required)
• Business Operations: To process payments, manage projects, and maintain business records
• Website Improvement: To analyze website usage, improve functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent, unauthorized, or illegal activity

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the specific context:

• Consent: Where you have given explicit consent for specific purposes
• Contract Performance: Where processing is necessary to fulfill our contractual obligations
• Legal Obligations: Where we must process data to comply with legal requirements
• Legitimate Interests: Where processing is in our legitimate business interests and does not override your rights

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, hosting providers, email marketing platforms)
• Business Partners: With partners and collaborators when necessary to deliver services you’ve requested
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission to share your information

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Restriction: Request limitation of how we process your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Opt-Out: Unsubscribe from marketing communications using the link in our emails

To exercise these rights, please contact us using the information provided below.

Newsletter and Marketing Communications

If you subscribe to our newsletter, we will send you updates about our services, special offers, and competitions. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

If you are located outside Namibia, please be aware that your information may be transferred to, stored, and processed in Namibia or other countries where our service providers operate. By using our services, you consent to this transfer.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Story House Productions

Email: info@storyhousenamibia.com

Phone: +264 81 760 1453

Website: https://storyhousenamibia.com/

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Namibian Data Protection Compliance

Story House Productions is committed to complying with applicable Namibian data protection laws and regulations. We respect your privacy rights and handle your personal information in accordance with best practices and legal requirements in Namibia.

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This privacy policy was last updated on November 2025. Please review it periodically to stay informed about how we protect your information.